VIP77 Privacy Policy

This Privacy Policy applies to all users of the VIP77 platform, including visitors who browse the website without registering and registered players who hold an active account. It covers the VIP77 website and any mobile applications or services operated under the VIP77 brand.

When we refer to "personal data" in this policy, we mean any information that can identify you directly or indirectly — your name, contact details, payment information, account activity, and device identifiers all fall under this definition.

VIP77 acts as the data controller for the personal information collected through the platform. This means we decide the purposes for which your data is processed and how it is handled. Where we engage third-party processors — such as payment providers or analytics services — those parties process data on our behalf under contractual obligations that protect your information.

VIP77 collects personal data through several channels: the registration process, ongoing account activity, payment transactions, customer support interactions, and automatic technical data collected when you use the platform. Below is a breakdown of the main categories.

We collect only what is necessary to operate your account, process transactions, and comply with anti-fraud and verification obligations. We do not collect sensitive categories of data such as ethnicity, religion, or health information.

The personal data VIP77 collects is used for the following purposes:

• Account management — Creating and maintaining your VIP77 player account, verifying your identity and age, and enabling login access.
• Transaction processing — Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets, and processing withdrawal requests.
• Platform operation — Delivering casino games, slot games, live casino, sports betting including PSL and T20 cricket, bingo, and all other platform features.
• Fraud prevention and security — Detecting and preventing duplicate accounts, bonus abuse, money laundering, and other prohibited activities outlined in the Terms and Conditions.
• Customer support — Responding to queries, resolving disputes, and handling responsible gaming requests such as self-exclusion.
• Promotions and bonuses — Crediting and tracking bonus balances, wagering progress, and VIP tier rewards.
• Marketing communications — Sending promotional emails, SMS updates, or in-app notifications about new offers, where you have consented to receive them.
• Platform improvement — Analysing aggregated usage data to understand how players interact with the platform and improve features.
• Legal and compliance obligations — Retaining records as required by applicable anti-money laundering, fraud prevention, and data retention requirements.

VIP77 processes your personal data on the following legal grounds:

• Contractual necessity — Processing your identity, contact, and financial data is necessary to fulfil the player account agreement and process your PKR transactions. Without this data, we cannot operate your account.
• Legitimate interests — Fraud detection, security monitoring, and platform improvement are carried out on the basis of VIP77's legitimate interest in keeping the platform safe and operational.
• Consent — Marketing communications are sent only where you have given explicit consent during registration or via account settings. You can withdraw consent at any time.
• Legal obligation — Some data is retained to meet record-keeping, anti-money laundering, and fraud prevention obligations.

VIP77 does not sell, rent, or trade your personal data. We share information only in the following limited circumstances:

• Payment processors — When you deposit or withdraw, your transaction details are shared with the relevant payment provider (e.g. JazzCash, Easypaisa, Raast, or your bank) to complete the transaction. These providers have their own privacy policies.
• Identity verification services — To verify your age and identity during the KYC process, we may share identity documents with a third-party verification provider operating under a data processing agreement.
• Technology and platform providers — Game content providers, hosting providers, and analytics tools may process limited technical data on our behalf. All are bound by contractual data protection obligations.
• Fraud prevention partners — Aggregated or pseudonymised signals may be shared with anti-fraud services to detect and prevent platform abuse. Individual identifiable data is not shared for this purpose.
• Legal requirements — Where required by a valid legal process, court order, or to protect the rights, property, or safety of VIP77, its players, or others, data may be disclosed to relevant authorities.

All deposits and withdrawals on VIP77 are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit card, credit card, and mobile wallets.

VIP77 does not store full payment card numbers on our own servers. Card payments are processed via PCI DSS-compliant payment gateways, meaning sensitive card data is handled and encrypted by the payment processor — not retained by VIP77.

We do store a record of your transaction history — amounts, dates, payment method type, and status — as part of your account record. This information is used to process withdrawals, resolve disputes, and meet record-keeping obligations. Transaction records are retained for as long as your account remains active and for a period after closure as outlined in Section 8.

VIP77 uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how it is being used. The main categories of cookies we use are:

• Essential cookies — Required for the platform to work. These include session cookies that keep you logged in and remember your preferences during a visit. You cannot opt out of these without affecting your ability to use the platform.
• Analytics cookies — Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and where users exit. This helps us improve the user experience.
• Preference cookies — Remember your settings such as language preferences and game display options.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, blocking essential cookies will prevent the platform from functioning as intended. Continued use of the VIP77 platform constitutes acceptance of our use of essential and functional cookies.

VIP77 retains personal data for as long as necessary to fulfil the purposes set out in this policy. The key retention periods are as follows:

• Active accounts — Personal, contact, and activity data is retained for the lifetime of your active account.
• Closed accounts — Following account closure, core identity and transaction records are retained for a minimum of five years to meet anti-fraud and record-keeping obligations.
• Support communications — Chat logs and email correspondence are retained for two years after the last interaction, unless the matter relates to a dispute, in which case records are kept until the dispute is fully resolved.
• Marketing data — If you withdraw consent for marketing communications, your marketing preferences are updated immediately and your data is removed from active marketing lists. Core account data is unaffected.

Once the applicable retention period expires, personal data is securely deleted or anonymised so it can no longer be associated with you.

As a VIP77 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.

VIP77 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL/TLS encryption on all data in transit between your device and our platform.
• Encrypted storage for sensitive data fields at rest.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• PCI DSS-compliant payment processing — full card numbers are never stored on VIP77 servers.
• Two-factor authentication available on player accounts for additional login security.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, VIP77 will notify affected players without undue delay.

VIP77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during account registration and may be followed up with document verification.

If VIP77 becomes aware that personal data has been collected from a player who is under 18, that account will be closed immediately, all associated data will be deleted (except where retention is required to fulfil legal obligations), and any deposits will be returned to the originating payment method after deducting any amounts already used.

If you are a parent or guardian and believe your child may have registered on VIP77, please contact support immediately so we can investigate and take appropriate action.

VIP77 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data protection requirements, or new features that affect how data is processed.

When material changes are made, we will update the "Last updated" date at the top of this page and make reasonable efforts to notify active account holders — typically via email or an in-platform notification — before the changes take effect.

Continued use of the VIP77 platform after a policy update constitutes acceptance of the revised policy. We recommend checking this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how VIP77 has handled your personal information, please get in touch with us. Our support team is available 24/7 via live chat on the platform.

You can also reach us by email at support@vip77.bz — please include "Privacy Request" in the subject line so your query is directed to the right team promptly.

For general questions about the platform, account rules, or responsible gaming tools, visit our FAQ page or the Responsible Gaming section.